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The cornerstone text on quality management and performance excellence – thoroughly revised to reflect the latest challenges and developments

The “body of knowledge” for the science of quality management and performance excellence for more than half-a-century, Juran’s Quality Handbook has been completely updated to meet the ever-changing needs of today’s business and quality professionals. Under the guidance of a team of top experts, this authoritative resource demonstrates how to apply the right methods for delivering superior results and achieving excellence in any organization, industry, or country.

Juran’s Quality Handbook, Seventh Edition provides you with a complete roadmap for the discipline -- clearly written to make sure you know where you are in the process and what you must do to reach the next level. Within its pages, you will find A-Z coverage – from key concepts, methods, research, and tools to practical applications on the job.

Here’s why this is the best edition yet:
• Updated chapters on Lean, Six Sigma and the Shingo Prize
• NEW chapters on Risk Management and Building a Quality Management System
• NEW material on the history of quality management
• All ISO and other regulatory standards have been updated
• NEW statistical tables, charts, and data
• Examples and case studies throughout demonstrate how others have applied the methods and tools discussed in real-world situations

• Sales Rank: #940044 in Books
• Published on: 2016-11-04
• Original language: English
• Number of items: 1
• Dimensions: 10.79" h x .20" w x 8.58" l, .0 pounds
• Binding: Hardcover
• 992 pages

About the Author
Joseph A. DeFeo is a leading quality management practitioner and successor to Dr. Juran as Chairman and CEO of Juran Global, Inc. He is recognized worldwide for his expertise in enabling organizations to achieve organizational excellence.
Joseph M. Juran was the international thought leader in the quality management field for more than 70 years and continues to be considered the father of modern day quality management. He helped to create the U.S. Malcolm Baldrige National Quality Award and was the founder of Juran Institute, Inc. and author of more than 20 books.

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Head and Neck Surgery and Oncology, by Drs. Jatin P. Shah Snehal G. Patel, and Bhuvanesh Singh, offers you authoritative, multidisciplinary guidance on the latest diagnostic and multidisciplinary therapeutic approaches for head and neck cancer. With this medical reference book, you’ll have all the help you need to offer your patients the best possible prognoses and to optimally preserve and restore form and function.

• Overcome any challenge in head and neck surgery with comprehensive coverage of the scalp, skull base, paranasal sinuses, oral cavity, pharynx, larynx, cervical lymph nodes, thyroid, salivary glands, and soft tissue and bone tumors - from incidence, diagnosis, and work up through treatment planning, operative techniques, rehabilitation, and outcomes.

• Increase your understanding of head and neck oncology with this completely reorganized edition, presenting a uniform flow of topics, which includes the latest information on Diagnostic approaches, staging, algorithms for selection of therapy, and outcomes of treatment for head and neck tumors.
• Offer today’s best treatment options with outcomes of therapy data from the NCDB, institutional data from MSKCC, and evidence-based information
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• Sales Rank: #1104063 in Books
• Brand: Brand: Mosby
• Published on: 2012-04-09
• Original language: English
• Number of items: 1
• Dimensions: 10.28" h x 1.06" w x 12.13" l, 8.56 pounds
• Binding: Hardcover
• 856 pages

Features

• Used Book in Good Condition

Review

"This book is excellent. The reader should be able to see and treat the surgical problems as the author does."--NEJM, review of the 2nd Edition

Most helpful customer reviews

2 of 2 people found the following review helpful.
Excellent book! Priceless!!
By M.Chandrashekar
Excellent operative photographs with vivid narration by masters of the art !!!. Thank you for sharing such a wonderful experience to your readers. Eagerly Looking forward to see video demos of various surgeries in future!.

1 of 1 people found the following review helpful.
Very good book
By Mattia Berrone
Excellent book, suitable both for teaching and for experienced surgeons. Full of pictures and explanations. A comprehensive treatise for the whole oncological surgery of the head and neck

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Excellent technical book
By Jose M. Martinez Martinez
The detailed book on technical issues of tumors of the head and neck. The most important and detailed book of head and neck surgery. Widely recommended

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• Sales Rank: #1537282 in Books
• Published on: 2012
• Binding: Paperback
• 540 pages

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• Sales Rank: #1959188 in Books
• Published on: 2011-05-26
• Original language: English
• Dimensions: 9.20" h x .73" w x 6.00" l,
• Binding: Paperback
• 308 pages

From the Publisher
This is the latest book in a new series published by Butterworth-Heinemann in association with PLANT ENGINEERING magazine. PLANT ENGINEERING fills a unique information need for the men and women who operate and maintain industrial plants. It bridges the information gap between engineering education and practical application. As technology advances at increasingly faster rates, this information service is becoming more and more important. Since its first issue in 1947, PLANT ENGINEERING has stood as the leading problem-solving information source for America's industrial plant engineers, and this book series will effectively contribute to that resource and reputation.

About the Author
Mr. Mobley is president and CEO of Integrated Systems Inc. of Knoxville, Tenn. He has written numerous publications on such topics as plant performance, maintenance engineering, maintenance management, and predictive maintenance. He is also a contributing editor for Plant Services magazine.

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"The members of 7group and Bill Reed are examples writ large of the kind of leadership that is taking this idea of green building and forming it into reality, by helping change minds, building practice, and design process."
—from the Foreword by S. Rick Fedrizzi President, CEO, and Founding Chair, U.S. Green Building Council

A whole-building approach to sustainability

The integrative design process offers a new path to making better green building decisions and addressing complex issues that threaten living systems. In The Integrative Design Guide to Green Building: Redefining the Practice of Sustainability, 7group's principals and integrative design pioneer Bill Reed introduce design and construction professionals to the concepts of whole building design and whole systems. With integrative thinking that reframes what sustainability means, they provide a how-to guide for architects, designers, engineers, developers, builders, and other professionals on incorporating integrative design into every phase of a project.

This practical manual:

• Explains the philosophy and underpinnings of effective integrative design, addressing systems thinking and building and community design from a whole-living system perspective

• Details how to implement integrative design from the discovery phase to occupancy, supported by process outlines, itemized tasks, practice examples, case studies, and real-world stories illustrating the nature of this work

• Explores the deeper understanding of integration that is required to transform architectural practice and our role on the planet

This book, both practical and thoughtful, will help you deliver your vision of a sustainable environment.

7group, based in Kutztown, Pennsylvania, includes principals John Boecker, Scot Horst, Tom Keiter, Andrew Lau, Marcus Sheffer, and Brian Toevs, who bring a unique integration of expertise in design, engineering, energy and daylight modeling, materials assessments, commissioning, education, and communications to their work. Internationally recognized thought leaders in the green building movement, they have led countless teams through the practical implementation of integrative design on building projects of all types around the world. 7group also has been directly and deeply involved with the development of the LEED® Green Building Rating System, including experience on more than 100 LEED projects. Scot Horst currently serves as chair of the U.S. Green Building Council's LEED Steering Committee.

• Sales Rank: #653494 in Books
• Published on: 2009-04-13
• Original language: English
• Number of items: 1
• Dimensions: 9.35" h x 1.15" w x 8.30" l, 2.45 pounds
• Binding: Hardcover
• 432 pages

Review
"The book is an in-depth study of sustainable design practices, but particularly as it relates to new building construction. The book's primary audience is commercial construction consultants. However, their concepts apply to residential design, too." (The Designer, Winter 2009/2010)

About the Author
7group, based in Kutztown, Pennsylvania, includes principals John Boecker, Scot Horst, Tom Keiter, Andrew Lau, Marcus Sheffer, and Brian Toevs, who bring a unique integration of expertise in design, engineering, energy and daylight modeling, materials assessments, commissioning, education, and communications to their work. Internationally recognized thought leaders in the green building movement, they have led countless teams through the practical implementation of integrative design on building projects of all types around the world. 7group also has been directly and deeply involved with the development of the LEED Green Building Rating System, including experience on more than 100 LEED projects. Scot Horst currently serves as chair of the U.S. Green Building Council’s LEED Steering Committee.

Bill Reed is an architect and internationally recognized proponent and practitioner of integrative design. He is a principal in three firms: the Integrative Design Collaborative, Regenesis, Inc., and Delving Deeper—organizations working to lift development into full integration with living systems. He served as co-chair of the LEED Technical Committee from its inception in 1994 through 2003, is a member of the LEED Advanced faculty, and one of the first of twelve USGBC trainers of the LEED Rating System.

Most helpful customer reviews

8 of 8 people found the following review helpful.
Architecture with Purpose
By Michael G. Hummel
What an inspired, clear, and exciting guide to improving our design/construction processes. I am a third through the book but can't see myself beginning a new project without implementing what I have learned so far. Therefore, we have planned our first Goal Setting Workshop for a new project near the end of this month, and I am tasked with serving as a process facilitator and presenter of the Integrative Design Process/Systems Thinking Concept. I see great power in the many stories and pictures in your book.
Thank you for sharing your talents and passion, Michael

6 of 6 people found the following review helpful.
Review as published in Environmental Building News
By Nadav Malin
Seeking to "redesign the design process," as they put it, the authors of this remarkable book share their unquenchable spirit of inquiry. At the core of the book is an expanded and updated presentation of their method of integrative design--"integrative" because the integration is ongoing, never completed as would be implied by the more common term "integrated design."

In that sense, this book is like a reference guide to the "Whole Systems Integrated Process Guide (WSIP) 2007 for Sustainable Buildings & Communities," an ANSI/MTS standard (see EBN September 2007). But wrapped around that step-by-step, nuts-and-bolts guidance are the big ideas that inform this integrative process. Understanding that buildings, their components, and their context are nested whole systems, the way to solve interconnected problems without creating new ones is to "solve for pattern." This is done by discovering the story of each place, and designing not merely to restore ecological functions but to facilitate the ongoing evolution of a place to higher and better functioning.

Ultimately, the focus of resources, energy, and attention that comes about when designing and building or renovating a facility becomes an opportunity to transform both the place and the participants, helping both initiate a continuing evolution. If this all sounds like pie-in-the-sky idealism, read a few of the many real-world stories to see the potential.

6 of 6 people found the following review helpful.
The real thing - much needed - practical
By Charles W. Brown
Change is hard and let's face it, while LEED was / is an excellent tool or primer on green design it will never get us to truly impacting climate change. Designers must let go of the old implementation model with LEED tacked on. We must encourage creative and whole system thinking within our entire stakeholder team. This book is great for managers, in that in lays out a profitable implementation process. Its also great for soul. Should you take it to heart you will enjoy a better working and community environment. Just maybe we can regain our spiritual connection to earth as well.

Should be required university reading for all architecture and engineering practice management classes.

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[P469.Ebook] Ebook Pathophysiology, 5e, by Lee-Ellen C. Copstead, Jacquelyn L. Banasik

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A clear, comprehensive introduction to disease, Pathophysiology, 5th Edition explores the etiology, pathogenesis, clinical manifestations, and treatment of disorders. Units are organized by body system, and each begins with an illustrated review of anatomy and normal physiology. A discussion then follows on the disease processes and abnormalities that may occur, with a focus on the pathophysiologic concepts involved. Written by leading educators Lee-Ellen Copstead and Jacquelyn Banasik, Pathophysiology simplifies a rigorous subject with practical learning resources and includes coverage of the latest scientific findings and relevant research

• 900 full-color illustrations clarify complex pathophysiological concepts.
• Easy-to-read style includes many tables, boxes, and figures to highlight and simplify content.
• Key Questions at the beginning of each chapter highlight key objectives and help you develop and use critical thinking skills.
• Key Points boxes focus on the most important information.
• Geriatric Considerations boxes analyze the age-related changes associated with a specific body system.
• A chapter summary gives you a quick wrap-up of the key content in each chapter.

• NEW! Pediatric Considerations boxes

with accompanying flow charts describe conditions and changes specific to young children.

NEW! Updated content includes the latest information on new treatment advances, the relationship between stress and inflammation to cardiovascular disease, and much more throughout the text.

NEW! Global Health Considerations tables include information on HIV/AIDS and depression/anxiety in women.

• Sales Rank: #10727 in Books
• Brand: Copstead, Lee-Ellen C., Ph.D., R.N./ Banasik, Jacquelyn L., Ph.D.
• Published on: 2012-12-26
• Original language: English
• Number of items: 1
• Dimensions: 10.50" h x 8.25" w x 1.50" l, 5.15 pounds
• Binding: Paperback
• 1216 pages

Most helpful customer reviews

5 of 5 people found the following review helpful.
Solve font size: offer Kindle edition!
By Fr Murse
Well organized, illustrated and excellent review for graduate programs. As others have noted, font size is very small and hard to read without tiring your eyes-- especially those of us with presbyopia due to age. If publisher could retain format-- boxes, illustrations, flow diagrams, etc-- Kindle version would solve the issue since one could increase the font size. Or, if Kindle format is not possible, simply offer a larger print edition. I believe there is a market for this (and other science texts with similar issues). Is anyone at Elsevier paying attention?

3 of 3 people found the following review helpful.
A most useful digital version of a a very good textbook
By Amazon Customer
The Kindle Edition is just what this textbook needed to be the perfect resource for both graduate students and educators like myself... All the good things other reviewers have said plus the convenience of a digital version that I can bring everywhere. I use the Kindle software in the notebook to project the very good figures in the classroom...

2 of 2 people found the following review helpful.
Font is too small
By Angel
The paper quality of this book is poor. It will rip easily while turning pages. Font was killing my vision. It was hard to see because it was so small. By the time I'm done with this book, I will have eye problems. Contents are good and great reference for case studies.

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[R793.Ebook] Ebook Download Emotional Intelligence 2.0 (NONE), by Travis Bradberry, Jean Greaves

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In today's fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us to manage, adapt, and strike out ahead of the pack.

By now, emotional intelligence (EQ) needs little introduction—it’s no secret that EQ is critical to your success. But knowing what EQ is and knowing how to use it to improve your life are two very different things.

Emotional Intelligence 2.0 delivers a step-by-step program for increasing your EQ via four, core EQ skills that enable you to achieve your fullest potential:

1) Self-Awareness
2) Self-Management
3) Social Awareness
4) Relationship Management

Emotional Intelligence 2.0 is a book with a single purpose—increasing your EQ. Here’s what people are saying about it:

“Emotional Intelligence 2.0 succinctly explains how to deal with emotions creatively and employ our intelligence in a beneficial way.”
—The Dalai Lama

“A fast read with compelling anecdotes and good context in which to understand and improve.”
—Newsweek

"Gives abundant, practical findings and insights with emphasis on how to develop EQ. Research shows convincingly that EQ is more important than IQ."
--Stephen R. Covey, author, The 7 Habits of Highly Effective People

"This book can drastically change the way you think about success...read it twice."
--Patrick Lencioni, author, The Five Dysfunctions of a Team

• Sales Rank: #584 in Books
• Brand: Bradberry, Travis/ Greaves, Jean/ Lencioni, Patrick (FRW)/ DeLazaro, Sue (CON)/ Monday, Melissa, Ph.
• Published on: 2009-06-16
• Original language: English
• Number of items: 1
• Dimensions: 7.13" h x 1.00" w x 5.00" l,
• Binding: Hardcover
• 255 pages

Features

• Emotional intelligence test
• Self awareness
• strategies to increase emotional intelligence
• self management
• social awareness

From the Inside Flap
"Emotional Intelligence 2.0 succinctly explains how to deal with emotions creatively and employ our intelligence in a beneficial way."
--THE DALAI LAMA

"Emotional Intelligence 2.0 is a fast read with compelling anecdotes and good context in which to understand and improve your score."
--NEWSWEEK

For the first time ever in a book, TalentSmart's revolutionary program helps people identify their EQ skills, build these skills into strengths, and enjoy consistent performance in the pursuit of important life objectives. The book contains proven strategies from a decade-long effort to accurately measure and increase emotional intelligence. Trusted by upper-echelon leaders inside companies worldwide, these strategies will enable you to capitalize on the skills responsible for 58% of performance in all types of jobs.

Includes a passcode for online access to the world's bestselling emotional intelligence test, the Emotional Intelligence Appraisal®, which will show you where your EQ stands today and what you can do to begin maximizing it immediately.

Rooted in sound research involving more than 500,000 responses, this new edition of the test will:

-- Pinpoint which of the book's 66 emotional intelligence strategies will increase your EQ the most.

-- Reveal the specific behaviors responsible for your EQ scores.

-- Allow you to test yourself a second time to measure how much your EQ has increased from your efforts.

The book's smooth narrative style turns rigorous research into memorable stories and practical strategies that anyone can use to his or her advantage.

With 90% of top performers high in EQ, and EQ twice as important as IQ in getting where you want to go in life, who can afford to ignore it?

---

From the Back Cover
"Emotional Intelligence 2.0 succinctly explains how to deal with emotions creatively and employ our intelligence in a beneficial way."
--THE DALAI LAMA

"Emotional Intelligence 2.0 is a fast read with compelling anecdotes and good context in which to understand and improve your score."
--NEWSWEEK

"Surveys of 500,000 people on the role of emotions in daily life have enabled the authors to hone EQ assessment to a 28-question online survey that can be completed in seven minutes."
--The Washington Post

"Read worthy strategies for improving emotional intelligence skills make this our how-to book of the week. It's nice to know that average IQ doesn't limit a person to average performance. And who can resist an online quiz with instant feedback?"
--Newsday

"This book can drastically change the way you think about success...read it twice."
--Patrick Lencioni, author, The Five Dysfunctions of a Team

Includes a passcode for online access to the world's bestselling emotional intelligence test, the Emotional Intelligence Appraisal®, which will show you where your EQ stands today and what you can do to begin maximizing it immediately.

Your test results will pinpoint which of the book's 66 emotional intelligence strategies will increase your EQ the most and allow you to test yourself a second time to measure how much your EQ has increased from your efforts.

The book's smooth narrative style turns rigorous research into memorable stories and practical strategies that anyone can use to his or her advantage.

With 90% of top performers high in EQ, and EQ twice as important as IQ in getting where you want to go in life, who can afford to ignore it?

About the Author
Drs. Travis Bradberry and Jean Greaves are award-winning authors and the cofounders of TalentSmart®⎯the world's #1 provider of emotional intelligence tests and training,serving more than 75% of Fortune 500 companies.

Their bestselling bookshave been translated into 25 languages and are available in more than150 countries. Drs. Bradberry and Greaves have written for, or been covered by: Newsweek, BusinessWeek, Time, Fortune, Forbes, Fast Company, Inc., USA Today, The Wall Street Journal, The Washington Post, and The Harvard Business Review.

Most helpful customer reviews

4 of 4 people found the following review helpful.
The covers of this book are too far apart
By Demon3
I am stunned that this book is so highly regarded. I read the first 99 pages to discover they had virtually no content other than telling you that EQ is important and telling you what it is. Finally, the content started at page 100 and even then, it was mostly common sense ideas like breath properly, get some exercise and a tip to get help from people with higher EQ than yourself. I didn't buy a book only to have it tell me to look elsewhere for the actual help. The book is purported to do that. If you are looking for something revelatory to help you then this book isn't it. What a waste of time. If you want a book that really delivers I can recommend The Charisma Myth. Now that is special.

21 of 23 people found the following review helpful.
We need to read more books like this in high school.
By lauriej
I really wish I had read this book in high school and better yet had a course in it. It would have saved me a lot of grief. As a society, we need to teach children how to deal with emotions. I wish I had not taken it out of the library because the code in the back only works for one person. So, I was not able to take the EQ (Emotional Intelligence)test. I may need to buy the book.

I loved it all, but I have picked out my favorite parts of each section:

Self Awareness Strategies:

1. Ask others for feedback about how you handle your emotions and listen carefully to what they say.
2. Weekly or bi-weekly take stock of your life and write down situations that you didn't deal with well and then list which quality that you wanted to honor but didn't. For example:
Honesty is the quality and then write down a situation that I didn't handle well where I wasn't completely honest. The next time a situation like this comes up, I might deal with it differently because I will remember the list.

Self Management Strategies:

1. To prepare for change, make a list of things in my life that could possibly change and write down ideas for how I could deal with that. I really enjoyed doing this and it really has been helpful.

Social Awareness Strategies:

1. Become a great observer. Learn how to sense the mood of a room and check to see if your observations are correct.
1. Listen. Listen. Listen. Don't interrupt.

Relationship Management Strategies:

1. Use these phrases more: "I am sorry." "Please" "Thank You"

Fabulous book. I highly recommend it.

8 of 8 people found the following review helpful.
good but missing some information
By M Frenzel
Generally very good however I found the material regarding violence exhibited by battered children misleading. If certain behavior is expected it will be found, however violence is predicted by interviews with criminals who having been caught committing violent crimes blame someone else, (not surprising among sociopaths - blaming someone else is to be expected as not taking responsibility for their behavior is a qualifying characteristic) however taking at face value this information and giving it the credibility of scientific evidence is to give sociopaths more than they merit. As a battered child I am critical of the first presumption that we will be violent, a vicious disservice as after having suffered battering, we become suspect of being perpetrators, truly blaming the victim. I think the author needs to have better work on battered/presumed violent children. For example some professionals believe they are less violent, rather terrified of causing to anyone the pain they experienced, therefore continue to be victims, inviting others to victimize them as well, an aspect not usually investigated, but badly needs to be investigated.

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[R793.Ebook] Ebook Download Emotional Intelligence 2.0 (NONE), by Travis Bradberry, Jean Greaves Doc

[R793.Ebook] Ebook Download Emotional Intelligence 2.0 (NONE), by Travis Bradberry, Jean Greaves Doc

[R793.Ebook] Ebook Download Emotional Intelligence 2.0 (NONE), by Travis Bradberry, Jean Greaves Doc